Terms & Conditions

Please read carefully
When booking a property with us you are signing a contract. Bookings are accepted according to the following conditions:

Duration of stay
The duration of the stay will be arranged prior to booking according to your requirements. Bookings are from 15:00 hrs on the day of arrival to 10.30am on check out day, unless otherwise agreed.

Payment
Payment Is due 2 weeks before arrival you can pay by  Bank transfer or debit or credit card we do accept American or Amex cards.

Cancellation by Guest

So long as written notice of a cancellation is received not less than 2 weeks before the booking there will be no charges. However, if notification of a cancellation is made within 2 weeks of the holiday commencement date you will be liable to pay the full balance, unless we are successful in re-letting the holiday. Every reasonable effort is made to re-let the apartment in the event of a short notice cancellation. There will be an administration charge of £50 to carry out any cancellation or amendment after the 4 week period.
Notification should be made by email   gillhillier@yahoo.co.uk we will confirm receipt of all cancellations by email.
We strongly recommend you take out holiday insurance to cover any possibility of you needing to cancel a booking with us.
Cancellation of booking by us;
If we have to cancel your booking in advance for any reason, you will be offered alternative dates or a credit to the same value for a future reservation. No refund applies. No additional compensation will be payable.

An example of this maybe an item like a maintenance issue we cannot solve prior to your arrival. Notification will be provided.

Any bookings made after 19th May 2020 will be given a 100% refund if UK Government restriction remain in place for the date of the booking.

We recommend that you take travel insurance that includes cover for any cancellation however it may be caused.

Cleaning
Upon departure you are obliged to leave everything in a clean and tidy condition. 

Damage
If any damage is caused directly or indirectly to the building, fixtures, fittings, through your misuse or negligence we will require you to pay for all restoration and / or repairs that we consider necessary.

Website
The information on our website is given in good faith. We reserve the right to make changes at our discretion.

Pets
Domestic pets are not allowed in 1 The Paragon.

Smoking
Smoking shall not be allowed inside any part of the property. Smoking bins are provided outside the properties.

Linen & Services
There are no additional charges for linen, electricity, heating, gas and water services. Linen and towels will be changed for stays of more than 7 nights.

Liability
The Owner accepts no liability for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred, arrived out of, or in any way connected with the rental. If there is a provision of wireless broadband internet access the Owners accept no liability for constant coverage or high quality where technical problems are experienced. The information and description given on the web site is for guidance only. While every effort has been made to ensure accuracy, the Owner shall not be liable for any mis-description or incorrect information.

Rights of Entry
The Owner shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.

Complaints
Every care is taken to ensure that the properties are presented to Customers to a high standard. Should the Customer at any time believe there is a problem, or a cause for complaint, the managing agent should be contacted immediately. This does not affect the Customer’s statutory rights.